igniteService boasts 30-plus years of hands-on experience in the service & maintenance business, including more than 15 years of executive management experience in marketing & selling software & technology solutions for customer service & maintenance operations.
- Marketing Support
- Business Consulting
- Training & Certification
- vendors who provide technology solutions to service & maintenance groups
- companies & organizations that have service, support, maintenance, and/or spare parts operations
- marketing strategy consultation, design & execution
- marketing message & plan development
- sales & marketing collateral development
- sales seminar creation & participation
- branding
- competitive market analysis
- win/loss analyses
- focus group & customer advisory board coordination, facilitation & hosting
- event production & management
- website content, design, consultation & development
- podcasts, videocasts & webcasts
- HTML email & newsletter campaigns
- Flash demos & splash pages
- customer service & support, including call center & self service functions
- field service operations
- asset & plant maintenance operations
- technical support functions
- depot repair & reverse logistics organizations
- maintenance contract & Service Level Agreements (SLA's)
- warranty & extended warranties
- spare parts management, including parts planning & forecasting
- strategic service management initiatives
- directives to operate service as a profit center
- service & maintenance strategy development, evaluation & refinement
- service & maintenance process evaluation & recommendations
- customer loyalty interviews & surveys
- win/loss analyses
- focus group and customer advisory board coordination, facilitation & hosting
- analysis, evaluation & recommendation of vendor solutions, including:
- Service Management Systems (SMS)
- Customer Relationship Management (CRM) solutions
- Call Center & related solutions
- Enterprise Asset Management (EAM) systems
- Computerized Maintenance Management Systems (CMMS)
Service Strategies advances service excellence by providing industry standards, career development and strategic advisory services that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement.
The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. In addition, our career development programs have improved the skills and capabilities of service professionals worldwide, while our strategic advisory and consulting services are helping industry leading service organizations optimize business operations and achieve substantial performance gains.
Contact us
For more information on how we can help you improve your service and support operations, email us at info@servicestrategies.com or call 858.674.4864 (toll free in North America: 800.552.3058).
