- Papers & Articles
- Multimedia
- Websites & Graphic Design
- HTML Newsletters
Research Papers
Articles
-
"Knowledge Management and Service Intelligence" (.pdf)
For field service & technical support personnel, focusing on strategies to accelerate problem resolution times, slash service delivery costs, shrink training times, and boost customer satisfaction.
- DEX Systems Applications Overview (.pdf)
Datasheets like this position and summarize your offerings and their associated features and benefits. - Choice Logistics (.pdf)
Datasheet describing Choice Logistics’ Global Logistics Infrastructure.
- Uptime Magazine (.pdf)
October/November 2008 - Michael Israel
· Read the DTS-Global press release about this article (.pdf) - Upstream Technology (.pdf)
April 2008 - Michael Israel - Maintenance Technology (.pdf)
February 2008 - Michael Israel - Power Magazine (.pdf)
May 2007 - Michael Israel
Webinars
Podcasts
Videos
- "Combining Service Intelligence with Best Practices to Meet Today’s Service Challenges" (web)
This webinar, conducted by Michael Israel of igniteService, Inc. in cooperation with Service Strategies, discusses advanced technologies for Knowledge Management and Service Intelligence. These leading-edge systems and best practices empower service organizations to accelerate problem resolution times, slash service costs, shrink training times, boost customer loyalty, and cut spare parts expense.
- FrontRange Solutions - "7 Tips for Premium Customer Service" (web)
Michael Israel discusses leveraging customer service as a strategic asset that helps businesses acquire, retain, and grow more profitable customers. - Datria Systems (.m4a)
Michael Israel discusses the latest technologies and capabilities in enterprise mobility (May 2007). - The Black Mountain Institute Podcast
(Post)produced by igniteService team member Quimby Melton.
- The Black Mountain Institute Video Archive
(Post)produced by igniteService team member Quimby Melton. -
Video presentation recorded for Servigistics, Inc. (.flv)
Michael Israel discusses strategic service management.
- Studio Hyperset Animated Video Slate (.flv)
Flash animation example by igniteService team member Quimby Melton.
Websites
- Choice Logistics
Revamped and rewrote this high-tech mission critical logistics' service provider's website. - The Black Mountain Institute @ UNLV
Media-rich website -- including video, podcasts & RSS -- by igniteService team member Quimby Melton. - The Las Vegas Art Museum
Media-rich website -- featuring video, podcasts & RSS -- by igniteService team member Quimby Melton. - Consumer Credit Counseling Service
Website composed by igniteService team member Quimby Melton.
- RainScapes Corporate Branding Project (.pdf)
Corporate logo, invoice, and business card designed by igniteService team member Quimby Melton for Athens, Ga-based landscaping service.
HTML Newsletters
- Hard Press Editions Newsletters (.pdf)
HTML newsletters composed by igniteService team member Quimby Melton for a New York City-based art book publisher. - The Little Gym eBlast (.pdf)
eBlasts composed by igniteService team member Quimby Melton for Scottsdale, AZ-based children's gym franchise.
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